One quick look at their website gives an insight into life in the workplaces which make up Tyne and Wear Fire and Rescue Service (TWFRS). Listed on the ‘about us’ page are gold awards from the ‘Royal Society for the Prevention of Accidents’, ‘Investors in People’, and ‘Better Health at Work’, alongside awards for diversity championship, learning outside the classroom, good management, and many more.
Investment in people in the service
Not surprising then, that the Service has welcomed 100 new firefighter recruits into their organisation in the last year. In the coming months more new recruits will join them, not only as firefighters, but also as members of the workforce in other roles. TWFRS are making an investment in their workforce which will transform the face of the organisation.
An influx of new staff has entered TWFRS Fire Control. This section is responsible for taking an initial 999 call, quickly identifying risks, then deploying the most appropriate response. Staff also help run an ‘incident’ command from a central point where they work with other emergency services and partners who offer extra support.
The experience of a new recruit
New recruit Chris Morris has joined one of the operational shifts after four weeks of intensive training. He will help handle fire response across the region. He said:
“I’ve been in the Service for two months now, and if anyone is thinking about joining the Fire Service, in any role, I’d say go for it. It’s true what they say, no two days are the same and I’ve loved every minute of it because I can see I’m making a difference.”
With a background in sales, 29-year-old Chris is used to working under pressure; he is ready to put that experience to the test in his new role. Although he is nervous, his confidence builds with every shift as his quick thinking and decision-making skills are tested by responding to live incidents. He explains further:
“It’s a challenge every day but I’m glad I took the chance because, although my background might not lend itself to working at Fire Control, it’s really helped. I know how to take control of a situation and use language to keep people onside, something critical for this role.
“People call us normally at their worst moments and I know that I can help by just answering the phone and doing my job. My colleagues have also been really supportive and I am proud to play a part in creating the safest community here in Tyne and Wear.”
Thinking about a rewarding career?
Chris’ words about his new role underline his enthusiasm for the beginning of a rewarding career in TWFRS. Tyne and Wear Fire and Rescue Service are currently recruiting for a number of roles across the Service, these, and their firefighter pre-registration are available through the website, here.
